Terms and Conditions

Set out below are the terms on which Impressions Hair & Beauty Studio provides service to its clients. Please ensure that you have read and fully understood them prior to booking any skin treatment.

1. Appointments and cancellations

All therapists Impressions Hair & Beauty Studio are trained and approved in accordance with the company’s treatment protocols and therefore Impressions Beauty Studio does not guarantee continued treatment with a named therapist.

All treatments, apart from facial treatments require a compulsory consultation. However, it is recommended that you book a consultation prior to your facial treatment to make sure that the treatment is suitable for you.

If you are unable to attend your appointment, please contact us immediately on 0121 772 7221 We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange 24 hours before your appointment will result in the loss of the treatment from your purchased package or deposit being redeemed.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Impressions Hair & Beauty will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

2. Deposits and payments

Impressions Hair & Beauty Studio take Cash only
To secure Bridal or Hair & Make-up booking
with Impression Beauty Studio a deposit is
required.
Impressions Beauty Studio does not offer any refunds for treatments or products.
All Block bookings for big treatments payment will be need to be paid up front.

3. Treatment suitability

Impressions Hair & Beauty Studio , we will always assess whether treatment is suitable for you via consultation, or likely to be successful, prior to any treatment being carried out. If not, our therapists we will inform you as to the reasons why. Impressions Beauty Studio will not assist any Treatment that require Patch test First eg Hair coloring – HD Brows – Tinting – IPL – My Lash Lift – Eyelash Extensions . Depending on the treatments 24 to 48 hrs will be required before treatment.

4. Liability

Impressions Hair & be auty studio will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provides with all relevant medical Impressions Hair & beauty studio details prior to each treatment. Impressions Hair & beauty studio will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Impressions Hair & Beauty Studio regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Impressions Beauty Studio liability for death or any personal injury resulting from Impressions Hair & Beauty Studio negligence.

5. Your right to complain

Impressions Hair & Beauty
studio endeavours to treat all its clients appropriately,
compassionately and fairly. If, however, you have an issue with any matter in relation to your
treatment at Impressions Hair & Beauty Studio, you are entitled to lodge a complaint, either
verbally,
by telephone or in writing. If you require assistance with making your complaint,
Impressions Hair & Beauty studio will be pleased to help.

6. 15% discount for NHS employees

15% discount applicable to a single treatment over £15.00

Can not be used against consultations or treatments.

Not to be used in conjunction with any other offer or promotion.

Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.

Validation required when treatment purchased.

Offer available to new and existing clients.

7. 15% discount for students

Not to be used in conjunction with any other offer or promotion.

Discount applicable to treatments only.

Minimum spend £40.00.

Discount can be used on any practitioner-led treatments including microdermabrasion, acne treatments, laser hair removal.

Offer is subject to full consultation and patient suitability for treatment.

Valid NUS card/UNiDAYS ID to be shown when purchasing treatment.

8. 15% Discount for Asda – Morrisons – Tesco – Aldi – Lidl – Waitrose – Boots -Toys R us – Outfits – B&M Bargins – Iceland – Farm Food

15% discount applicable to a single treatment over £15.00

Can not be used against consultations or treatments.

Not to be used in conjunction with any other offer or promotion.

Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card.

Validation required when treatment purchased.

Offer available to new and existing clients.

**Impressions Hair & beauty studio reserves the right to withdraw this offer at any time.

9. Refer a friend

If you refer a friend to Impressions Hair & beauty studio , you will receive a free Mini
Facial treatment.

This free treatment cannot be used in con
junction with any other offer or promotion.

**Impressions Hair & Beauty Studio reserves the right to withdraw this offer at any time.

10. Data privacy

We will not and do not supply any of your details to any third party at all. The privacy of
your personal i
nformation is very important to us. Please see our privacy policy above. From
time to time we may send you Text notifications of new arrivals or promotions from
Impressions Hair & beauty studio . In all Texts you will be given the option to be removed
from
our mailing list, which will mean removal of your details from our mailing list. You will
not be sent future correspondence unless you request to be added to our mailing list at a later
date. Impressions Hair & Beauty Studio will not pass on any of your
details to third parties
unless required to do so as part of the order verification process or if required to do so by UK
governing law

As a statement, these Terms and Conditions do not affect your statutory rights as a
consumer.